Deborah Marcello founded Happier At Home and began serving the community in Rochester, NY in 2007. It was Debbie’s own family experience caring for her mother that affirmed the need to improve upon in home care. The life-changing experience came when her mother, Angela Marcello, was diagnosed with glioblastoma, brain cancer, at age 64. During Angela’s illness, Debbie and her family tried to provide the daily care for her that was necessary to keep her at home. They experienced how confusing it could be to navigate the healthcare system, and felt they needed guidance.
They came to the reality that they just couldn’t do it alone and enlisted the help of a local home care agency. Unfortunately, Angela was faced with a different caregiver each day, disrespectful behaviors, and caregivers that didn’t seem like they wanted to be there. Their options for care were not clear, leaving them without anyone to turn to with questions. This was an eye-opening experience for Debbie.
Debbie not only knew the delivery of home care could be drastically improved upon, she also felt an incredible desire to make a difference in the lives of others that are going through the same challenges her mother and her family went through. Debbie founded Happier At Home, providing not only in home care for those seniors, but also advocating for those seniors. As her company grew, as well as its excellent reputation, it was evident that the Happier At Home business model was unique. Debbie is passionate about helping other business owners or professional individuals, establish and grow their own Happier At Home locations.