Training & Support
Training:
Experts in the field to give 24/7 support, on-site visits, training, help establish, help grow, and give exposure to your franchise.
Training to include but not limited to:
- Providing Quality Care
- Scheduling software use
- Software training
- Performing Assessments
- Establishing Referral Partners
- Special Events/ Health Fairs
- Use of Marketing Materials Public relations
- Technology
- Coaching
- Receiving Inquiry Calls
- Marketing
- Business development
- Public Relations
- Advertising
- Business management techniques
- Daily operations
- Location Set Up
- Insurance requirements
- Invoicing, integration of billing and scheduling software
- Database management
- Hiring process
- Geriatric care Advocacy training, forms, referral partners, marketing
- Review and explanation of all forms
- Employee and Client Management
- Happier At Home History
- Mission
- Accounting software
- Recruiting and profile of caregivers
- Training of caregivers, office staff
Training to include but not limited to:
- The Industry
- Office Items, Procedures
- Weekly and Monthly Reporting
- Profit and Loss
- Benchmarking
- Receiving Payments
- Handling Client Expenses
- Policies
- Quality Standards of Service
- Pricing Policies
- Grievance Registration and Resolution
- Policies and Procedures
- Computer and Software Systems
- Caregiver Profile
- Recruiting- Lead Generation
- Systems, Employee file
- Hiring Process
- Client profile
- Orientation and Training Manuals
- Marketing Tools
- Reaching Potential Clients
- Referral Sources
- Assessments, Care Plan, Documentation
- Social Media Marketing
- Geriatric Care Management documents
- Client Handbook
- Marketing/ Relationships
- Inputting New Clients into Systems
- On-going Promotion
- Client Handbook acknowledgment
- Competitive Strategies
- Job descriptions, Positions Defined
- Client Acquisition Process – Generating Leads, Receiving Inquiry Calls, Providing Services, Initiating Services of New Clients
- Client Service Evaluations
- Creating a Presence
Support:
We offer a variety of tools to support our franchises. One of which is marketing and social media support. We handle all of the social media content including planning, creation, scheduling and posting as well as responding to comments and messages. In addition, we can help you with managing advertisements and campaigns online to optimize the content and boost the search engine optimization. You can work directly with the Social Media Manager to assist with content or let her take the reigns, that relationship is flexible and on your terms.
We provide our franchises with marketing materials as well including any branded material, brochures, Happier at Home gear, car magnets or car wraps if interested. Marketing material design Professionally developed available to you:
- Brochure
- Business Card
- Referral Folder
- Table Top Sign for Health Fairs
- Table Throw for Health Fairs
- Marketing Post-it Notes
- Client History Journal
- Marketing Materials for Physicians
- Letterhead
- Envelopes
- Shirts
- Pens
- Car magnets
- Postcards
- Original photographs
- Complete advertisements
- Complete Power Point Presentations
- Power Point Presentation Templates
- Car Magnets or Complete Car Wraps
